10mil Technologies Ltd — Terms of Service
Version 1.2 · Effective 4 October 2026
Changes in 1.2: clarified billing, cancellation at the end of the billing period, and that subscriptions and credits are non-refundable.
These Terms of Service (“Terms”) form a binding agreement between 10mil Technologies Ltd (“10mil”, “we”, “us”, “our”), a company registered in England and Wales, and the person or entity accessing or using the 10mil platform (“you”, “User”). By creating an account, ticking the acceptance checkbox during onboarding, or otherwise using the platform, you confirm that you have read, understood and agree to be bound by these Terms. If you do not agree, do not use the platform.
These Terms are effective from 4 October 2026 and are identified as Version 1.2.
The Platform provides Workshops with tools including, without limitation:
You must be at least 18 years old and operating a legitimate business to register a Workshop account. You agree to provide accurate, current and complete information and to keep it up to date. The Workshop owner is responsible for the actions of all staff accounts they create or invite, and for ensuring those staff members comply with these Terms.
These Terms primarily govern Workshop (business) users who subscribe to and operate the Platform in the course of their business. Customers who use the customer portal made available by a Workshop are consumers, and nothing in these Terms is intended to remove, limit or otherwise affect any statutory rights they have under UK consumer law, including (without limitation) the Consumer Rights Act 2015. Where any provision of these Terms would conflict with a consumer’s non-excludable statutory rights, those statutory rights prevail.
The Platform is offered on a Free plan and a paid Master plan. Certain AI Features consume Credits. All payments are processed by Stripe.
You agree not to:
AI Features are provided as decision-support tools only. They do not constitute professional mechanical, engineering, safety or legal advice. The Workshop owner remains solely responsible for all repair, safety, diagnostic and roadworthiness decisions, and for verifying any AI output against authoritative sources before acting on it.
You acknowledge and agree that:
To the maximum extent permitted by law, 10mil accepts no liability for any reliance placed on AI output.
Technical data displayed in the Platform may be sourced from HaynesPro (a brand of InfoPro Digital) and is provided strictly subject to their licensing terms. You may not extract, scrape, copy, store outside the Platform, or redistribute HaynesPro data in any form. HaynesPro data is for display within the Workshop interface only and must not be passed to third-party AI systems.
When Customers use the portal made available by a Workshop, the Workshop is the Data Controller for that Customer’s personal data and 10mil acts as Data Processor on the Workshop’s instructions. Each Workshop is responsible for maintaining its own privacy policy, responding to data subject requests from its Customers, and meeting its obligations under UK GDPR and the Data Protection Act 2018.
The AI Receptionist feature records, transcribes and processes inbound telephone calls using AI in order to answer enquiries, take messages, and create bookings on behalf of the Workshop.
Payments between Workshops and their Customers are processed through Stripe Connect (Express accounts). 10mil applies a 3.99% platform feeon Customer payments processed through the Platform. 10mil is not a party to the contract between a Workshop and its Customer and accepts no liability for disputes, chargebacks, refunds, or any other matter arising from that contract.
10mil Technologies Ltd owns all right, title and interest in the Platform, including its source code, design, brand, trademarks, documentation, and its own proprietary prompts, workflows, model configurations and derivative works.
Where the Platform uses third-party AI models (for example, models accessed via the Lovable AI Gateway, Google or OpenAI), those underlying models, weights and associated intellectual property remain the property of their respective providers, and 10mil claims no ownership of them. 10mil owns only its own implementations, prompt engineering, orchestration and derivative works built on top of those third-party services.
Users retain ownership of the data they upload (“User Data”) and grant 10mil a non-exclusive licence to host, process and display User Data solely to operate the Platform.
Our processing of personal data is described in our Privacy Policy. 10mil complies with the UK GDPR and the Data Protection Act 2018. Personal data is stored within the European Union. You have the right to access, rectify, port and erase your personal data as described in the Privacy Policy and the in-app “My Data” export tools.
10mil treats Workshop business data as confidential and will not access, disclose or use it except to operate, maintain and improve the Platform, to comply with law, or with the Workshop’s instructions. We require our staff and sub-processors to be bound by equivalent confidentiality obligations.
The Platform is provided on an “as is” and “as available” basis. We use reasonable endeavours to maintain high availability but do not guarantee uninterrupted, error-free, or fault-free service. Planned maintenance, third-party outages, or events outside our reasonable control may affect availability.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded (including liability for death or personal injury caused by negligence, or fraud, and including consumers’ non-excludable statutory rights). Subject to that, 10mil’s total aggregate liability arising out of or in connection with the Platform shall not exceed the Subscription fees paid by you to 10mil in the twelve (12) months preceding the event giving rise to the claim. 10mil shall not be liable for any indirect, special, incidental, consequential, or punitive losses, or for loss of profit, revenue, goodwill, anticipated savings, data or business opportunity.
You (as a Workshop / business user) agree to indemnify and hold harmless 10mil, its officers, employees and agents from and against any claims, damages, liabilities, costs and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Platform; (b) your breach of these Terms; (c) your processing of Customer personal data; or (d) any dispute between you and a Customer. This indemnity does not apply to consumer Customers using the customer portal.
Either party may terminate this agreement at any time. We may suspend or terminate access immediately for material breach of these Terms or where required by law. On termination you may export your data via the in-app export tools; we will retain data only for as long as required by law (including HMRC record-keeping obligations) and will then delete it. There is no lock-in: Subscription cancellation takes effect at the end of the current billing period.
We may update these Terms from time to time. We will give at least thirty (30) days’ notice of material changes via the Platform or email. Continued use of the Platform after the notice period constitutes acceptance of the updated Terms.
These Terms and any dispute or claim arising out of or in connection with them are governed by the laws of England and Wales. The parties submit to the exclusive jurisdiction of the English courts.
10mil Technologies Ltd
Registered in England and Wales, company number 17241824
Registered office: 66 Paul Street, London, EC2A 4NA
ICO registration number: ZC241695
Legal contact: legal@10mil.co.uk